Business Activity Management is a windows based software solution developed to streamline and automate management business activities. Its multi-role capabilities ensure that all levels of your organization have rapid access to the information and functionality they need to keep your business running efficiently.

Built on the .NET platform, BAM is a secure and robust software suite with flexible hosting requirements. Whether on your local network or somewhere on the cloud, it is never more than a click away!

BAM is a roles based, secure, multi lingual and multi currency case management solution, encompassing all aspects of case and business process management. ,
BAM supports up to seven distinct roles and a flexible workflow scheduler.

BAM oversees: intake, assignment, document management, billing, workflow, output and reporting for knowledge worker based business.

Intake

• Intake via web portal, e-mail or administration console;
• Collects all intake required info: case specifics, special handling, case documents, customer info, etc..
• Intake revenue and expenses can be assigned to multiple accounting entities
• Supports customer specific billing profile and invoice setup.

Assignment

Best matching algorithm provided to allow:
          • Fully automatic assignment (auction method or direct assignment to service provider)
          • Manual assist assignment (selective auction method or direct assignment to service provider)
          • Manual Override (assignment coordinator, rather than the algorithm, chooses service provider).

Algorithm is a cost, distance and workload aware.

Workflow

• User created Turn Around Time (TAT) scheduler used to create tracking system for customer specific Service Level Agreements.
• TAT schedule triggered off of billing entries in accordance with customer specific timeliness.
• Each billing entry triggers a new system generated task and deadline.
• Quality Control management built into workflow.

Document Management

• Customized auto populated templates can be loaded into BAM.
• Integrated text editor provides secure editing with integrated version control.
• E-mail client integrated into Workflow and Document Management.
• Supports customer specific retention policies.

Billing

• Support for customer specific billing codes and nomenclature.
• Easy billing data entry.
• Supports employee, subcontractor and partner based service provider billing models.
• Export of revenue and expense data to multiple accounting systems.

Output

• Customer output delivered via e-mail, fax and/or paper.
• Output team can be dedicated function.
• Option customer satisfaction survey tool.

Reporting

• Integrated reporting engine for ad-hoc reports.
• Works with off the shelf reporting software.

Reduced administration costs for intake and assignment.
System generated tasks to ensure all work is proceeding
in accordance with customer specific timeliness.
Improved employee efficiency due to a single work area
with templates that auto fill to the greatest extent possible.
Easy addition of new services via the admin console so
that BAM grows with your business.
Real Time Reports that show all case status and history,
service breakdown, manager and employee workload and
per job profitability.
Can be implemented in environments that demand
extreme security.
Single repository of all work (current and archived).

BUSINESS ACTIVITY MANAGEMENT oversees: Intake, Assignment, Billing, Workflow, Document Management, Output and Reporting for knowledge worker based business!

BAM Software